Terms and Conditions

General Terms

These terms and conditions govern your use of CountSlots Casino and constitute a legally binding agreement between you and the operator. By registering an account and using the services, you accept these terms in full. If you disagree with any part of these terms, you must not use the website or services.

Account Registration

Eligibility Requirements

You must be at least 18 years old and legally permitted to gamble in your jurisdiction. Registration requires accurate personal information including full name, date of birth, address, and contact details. Providing false information may result in account closure and forfeiture of funds.

Account Verification

Identity verification is mandatory before processing withdrawals. Submit valid government-issued photo ID, proof of address dated within the last three months, and payment method verification when requested. Failure to provide documents within 30 days may result in account suspension.

One Account Per Person

Only one account is permitted per person, household, IP address, and payment method. Creating multiple accounts constitutes bonus abuse and will result in closure of all accounts and confiscation of balances.

Deposits and Withdrawals

Minimum deposit is £10, with no maximum limit on most payment methods. Withdrawals require wagering of at least 1x the deposit amount to comply with anti-money laundering regulations. Processing times vary by method:

  • E-wallets: Up to 24 hours
  • Debit cards: 1-3 business days
  • Bank transfers: 3-5 business days

The operator reserves the right to request additional verification before processing large withdrawals or where suspicious activity is detected.

Bonus Terms

All bonuses carry specific terms including wagering requirements, game restrictions, maximum bet limits, and expiry periods. Wagering requirements must be met before bonus funds convert to withdrawable cash. Breaching bonus terms results in forfeiture of bonus funds and associated winnings.

Wagering Contributions

Different game types contribute varying percentages toward wagering requirements:

  • Slots: 100%
  • Table games: 10%
  • Live casino: 10%
  • Video poker: 5%

Responsible Gaming

The operator is committed to promoting responsible gambling. Tools available include deposit limits, loss limits, session time limits, reality checks, and self-exclusion options. Access these through your account settings or contact customer support for assistance.

Self-Exclusion

Self-exclusion periods range from 6 months to permanent closure. During self-exclusion, you cannot access your account or create new accounts. Contact GamCare or Gamblers Anonymous for confidential support if gambling becomes problematic.

Fair Play and Game Integrity

All games use certified random number generators audited by independent testing agencies. Any attempt to manipulate games, exploit software vulnerabilities, or engage in fraudulent activity will result in immediate account closure and reporting to relevant authorities.

Prohibited Activities

The following activities are strictly forbidden:

  • Using VPNs or proxies to disguise location
  • Colluding with other players
  • Employing automated betting systems or bots
  • Abusing bonuses through low-risk betting strategies
  • Charging back legitimate deposits

Intellectual Property

All content, trademarks, and intellectual property on the website belong to the operator or its licensors. You may not reproduce, distribute, or create derivative works without explicit written permission.

Limitation of Liability

The operator is not liable for losses arising from technical failures, internet connectivity issues, or circumstances beyond reasonable control. Maximum liability is limited to the amount in your account balance at the time of the incident.

Dispute Resolution

Disputes should first be raised with customer support. If unresolved, you may escalate to the independent Alternative Dispute Resolution service specified in your account terms. The operator’s decision is final in all matters relating to game outcomes and bonus eligibility.

Changes to Terms

The operator reserves the right to modify these terms at any time. Continued use of the services after changes constitutes acceptance of the updated terms. Material changes will be communicated via email or website notification.

Governing Law

These terms are governed by the laws of the United Kingdom. Any legal proceedings must be brought in UK courts, and you consent to the exclusive jurisdiction of those courts.

Contact Information

For questions regarding these terms, contact customer support via live chat, email at support@countslots.co.uk, or phone at 0800 123 4567. Support is available 24 hours a day, 7 days a week. ```